We strive to deliver the best delivery service possible. We do this by using a variety of reputable couriers to ensure smooth and efficient deliveries.
We offer free UK mainland delivery on all orders over £50*
For orders under £50 the delivery cost is £4.99. All prices generated apply to the UK mainland only (excluding the postcodes listed below).
If an order is placed for delivery to one of these areas, we will contact you before dispatching to arrange additional payment to cover the shipping costs.
If you do not wish to pay the additional charge, your order will be cancelled and a full refund issued.
If you require delivery to one of the areas listed and would like to place an order we recommend contacting us beforehand (firstname.lastname@example.org) for a more accurate quote.
All paid orders received before 2pm Monday-Friday will be dispatched the same day. Most orders are dispatched on a next day delivery service, however larger orders/items may take longer. Deliveries take place between 8am-8pm Monday-Friday.
Once your order is dispatched you will receive an email with tracking details. You can use this to track the progress of your delivery and make any changes directly with the courier.
If you are out when the courier tries to deliver, they will leave a card with contact details for you to re-arrange for another day. Depending on the courier this can be done either over the phone or online.
In some cases the courier may leave the parcel in a safe place.
If a re-arranged delivery is missed, the parcel will be returned to the depot. From then, additional charges will become applicable to get further delivery attempts.
After 3 days your order will be returned to us. Once returned, you will be charged for the postage cost of sending the goods back out to you and also the cost for having the goods returned to us by the courier.
If your order has been dispatched and you haven’t received it within 5 days of the excepted delivery day. Please contact us ASAP and we will do our best to resolve as quickly as possible.
If the courier is unable to resolve, they will initially conduct a parcel search in the depot where your order was last scanned – this process can take between 3-5 days.
If the courier are unable to locate your order, we will raise a claim with the courier and arrange for a replacement order to be dispatched.
Please note, a replacement order will only be dispatched once the courier have completed their investigation.
Excluded Postcode Areas
*Free delivery is not offered to the below postcodes. Please contact us for a quote. AB31-38, AB40-56, BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, PO30-41, TR21-25, ZE
Please note, any disputes regarding a damaged item or missing parcel must be made within 14 days (including weekends) from your order dispatch date.
Unfortunately any disputes made outside of this timeframe are not valid, as this falls outside of our couriers dispute terms and conditions.
As a result we will not be able to send out a replacement order as we will be unable to raise a claim with the courier.
If you have any questions or require any further information before ordering. Please do not hesitate to contact us at email@example.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org