We strive to deliver the best delivery service possible. We do this by using a variety of reputable couriers to ensure smooth and efficient deliveries.
We offer free UK mainland delivery on all orders over £50*
For orders under £50 the delivery cost will be calculated at the checkout stage. All prices generated apply to the UK mainland only (excluding the postcodes listed below).
If an order is placed for delivery to one of these areas, we will contact you before dispatching to arrange additional payment to cover the shipping costs.
If you do not wish to pay the additional charge, your order will be cancelled and a full refund issued.
If you require delivery to one of the areas listed and would like to place an order we recommend contacting us beforehand ([email protected]) for a more accurate quote. WhatsApp here.
All paid orders received before 2pm Monday-Friday will be dispatched the same day. Most orders are dispatched on a next day delivery service, however larger orders/items may take longer. Deliveries take place between 8am-8pm Monday-Friday.
Once your order is dispatched you will receive an email with tracking details. You can use this to track the progress of your delivery and make any changes directly with the courier.
If you are out when the courier tries to deliver, they will leave a card with contact details for you to re-arrange for another day. Depending on the courier this can be done either over the phone or online.
In some cases the courier may leave the parcel in a safe place.
If a re-arranged delivery is missed, the parcel will be returned to the depot. From then, additional charges will become applicable to get further delivery attempts.
After 3 days your order will be returned to us. Once returned, you will be charged for the postage cost of sending the goods back out to you and also the cost for having the goods returned to us by the courier.
If your order has been dispatched and you haven’t received it within 5 days of the excepted delivery day. Please contact us ASAP and we will do our best to resolve as quickly as possible.
If the courier is unable to resolve, they will initially conduct a parcel search in the depot where your order was last scanned – this process can take between 3-5 days.
If the courier are unable to locate your order, we will raise a claim with the courier and arrange for a replacement order to be dispatched.
Please note, a replacement order will only be dispatched once the courier have completed their investigation.
Excluded Postcode Areas
*Free delivery is not offered to the below postcodes. Please contact us for a quote. AB31-38, AB40-56, BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, PO30-41, TR21-25, ZE
Please note, any disputes regarding a damaged item or missing parcel must be made within 14 days (including weekends) from your order dispatch date.
Unfortunately any disputes made outside of this timeframe are not valid, as this falls outside of our couriers dispute terms and conditions.
As a result we will not be able to send out a replacement order as we will be unable to raise a claim with the courier.
If you have any questions or require any further information before ordering. Please do not hesitate to contact us at [email protected] or WhatsApp here.